DS Echo
Analytics
Built for BFSI collections supervisors. Review AI-scored calls, enforce compliance, and coach agents at scale.
AI-Scored Call Analysis
1,500–2,000 collection calls analyzed daily with full transcript and coaching.
Compliance Monitoring
Automatic flag detection for profanity, legal threats, and verification skips.
Agent Performance
Scorecards, tier rankings, and 8-week trend charts for every agent.
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